An emergency is a situation that you cannot deal with on your own, and which requires external help. 

These examples should give you clarity:

  • Water running from a pipe that you cannot stop. In this case we would send a plumber asap.)
  • If you lockedyourself out of your home, call us and we'll make sure a locksmith is one its way! 
  • If your apartment is uninhabitable after a fire, we will ensure you still have a place to sleep. 
  • If your heating breaks in the midst of winter, we will call a handyman so no-one has to freeze!

In case of an emergency, you can call +49 (0) 30 588 49400 which will connect you with our 24/7 help service.